Santa Barbara Tile and Stone Return Policy
For all regular priced non-sample orders, get fast, low-cost shipping, whether you're ordering one, one hundred, or one million square feet of tile. When you order from Santa Barbara Tile and Stone Inc., you're ordering from the source. Most products are in stock in our Santa Barbara, CA warehouse and ready to ship to your doorstep. Orders typically ship within 5-7 business days.
* Additional charges apply for shipping to out of California.
Charges may also apply to hard-to-reach areas such as military bases and locations only accessible via ferry. These charges will be assessed after your order is processed, and you will be contacted to provide payment for said charges. We will ship your order shortly after we receive payment from you.
Larger orders and delicate material, including most orders of porcelain tiles, may need to be shipped via freight carriers. The freight company may contact you to set up a delivery appointment. These orders will normally include curbside delivery only.
30 Day Returns
Did you order too many tiles, or were you not 100% satisfied with your purchase? No problem. Santa Barbara Tile and Stone Inc. is happy to accept returns within 365 days of your order. Please read the following information carefully.
1. You must request an RMA (Return Merchandise Authorization) form by emailing jay@sbtileandstone.com. Returns will not be accepted without the form. In your email request, include:
A. Your order number.
B. The quantity of tile you are returning.
C. The reason for your return*
You will receive a pre-filled RMA form within 2 business days of submitting your request.
2. In order for us to continue to be able to offer affordable shipping options, a 30% restocking fee is assessed on all returns.
3. Santa Barbara Tile and Stone Inc. doesn't pay for return shipping. The customer is responsible for all return shipping charges and arrangements - you can choose any carrier you'd like.
4. The following items are final sale and can not be returned: samples, clearance items, items marked as FINAL SALE, and custom orders (yeah, we do those). Shipping charges are non-refundable.
5. All returns must be in their original packaging and in the condition in which they were received. Credit will not be issued for any items returned to us broken. It is imperative that the returned boxes are packaged well - our products are extremely fragile. We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
6. Once we receive your return, your refund will be processed within 7 business days.